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FAQ/Help Center - Dark Road Performance
Please note that some product are not in stock or are special order items. Please call us for exact lead times.
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FREQUENTLY ASKED QUESTIONS

Find the answers to our most commonly asked questions below. If you cant find the answer you are looking for or would prefer to speak to someone over the phone please head to our Contact Us page to find out how.

Frequently Asked Questions

At Dark Road Performance, we want to ensure that our customers have a clear understanding of our products and services. Here are some frequently asked questions that we receive:

Q: What is ECU remapping?

A: ECU remapping is the process of tuning your vehicle's electronic control unit (ECU) to optimize its performance. This involves modifying the settings of the ECU to improve power, torque, fuel efficiency, and other factors.

Q: How does ECU remapping improve my vehicle's performance?

A: ECU remapping can improve your vehicle's performance by optimizing its fuel consumption, enhancing its power and torque, and improving throttle response.

Q: What vehicles do you work with?

A: We work with a wide range of vehicles, including sports cars, high-performance vehicles, and more. We specialize in Syvecs and Ecumaster remapping, two of the most advanced aftermarket ECU systems on the market.

Q: What are the benefits of an exhaust system upgrade?

A: Upgrading your exhaust system can improve your vehicle's performance by enhancing its exhaust flow, reducing backpressure, and providing a more aggressive exhaust note. In addition, a high-quality exhaust system can increase your vehicle's horsepower and torque, and improve its fuel efficiency.

Q: What is engine tuning?

A: Engine tuning is the process of optimizing your vehicle's engine performance by modifying its settings. This can improve fuel efficiency, increase power and torque, and enhance your vehicle's overall driving experience.

Q: What is a suspension upgrade?

A: A suspension upgrade involves replacing your vehicle's stock suspension components with high-performance aftermarket components. This can improve your vehicle's handling and provide a more comfortable ride.

Q: Do you offer custom tuning?

A: Yes, we offer custom tuning services to meet your specific needs and requirements. Our expert technicians will work closely with you to develop a customized tuning solution that maximizes your vehicle's performance.

Q: Do you offer warranty on your products and services?

A: Yes, we offer warranty on all of our products and services. Contact us for more information.

Q: How long does the ECU remapping process take?

A: The ECU remapping process typically takes between 2-4 hours, depending on the make and model of your vehicle.

Q: What is the cost of your services?

A: The cost of our services varies depending on the type of service and the make and model of your vehicle. Contact us for a quote.

If you have any other questions, please don't hesitate to contact us. Our expert technicians are here to help you.

ORDER FAQS

How Can I Pay?

You can pay online using all major debit and credit cards, or PayPal. If you are visiting us in store you can use all of the above plus cash and gift vouchers.

 

How do I amend or cancel an order?

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can on either 07985319479 or darkroadperformance@outlook.com. We will try our best to make any changes but we will be unable to do so if the order is already being processed in the warehouse and/or dispatched.

Unfortunately, goods that have already been dispatched cannot be amended or redirected to an alternative delivery address.

I haven't received an email order confirmation?

How quickly you receive our email confirmation can depend on your email provider and whether the email has been incorrectly marked as junk. Please add darkroadperformance@outlook.com to your safe senders list to ensure safe receipt. If you still do not receive a confirmation after this then please contact customer service on 07985319479 or darkroadperformance@outlook.com.

DELIVERY FAQS

For information relating to our delivery prices, estimated delivery times and international carrier information please visit our delivery page where you will be able to find more information.

Why can't I purchase liquids & pressurised goods?

This message appears when our automated systems cannot find a carrier option to fulfil the delivery on your order. It maybe that we can employ other specialist services to get the items to you to discuss please call a member of our sales team or email darkroadperformance@outlook.com. Alternatively remove these items from your basket and check out as normal.

I've paid for express delivery why has my order not arrived?

All delivery times, including Express delivery, are from the point of dispatch and not from the point of order. When selecting express delivery if one or more of your items are not in stock, a message will have appeared in blue on the basket page highlighting this and that it would cause a delay in your order. For further information please contact us.

My tracking number does not work, why?

Tracking numbers rely on the delivery agents updating their systems so please allow one working day for the tracking number to be updated. If after this period the tracking number is still not working please contact us.

Will I have to pay customs charges in my country?

If your delivery address is outside of the UK or EEC, you may have to pay import duties and taxes, which are levied once the shipment reaches your country. All international shipments may be subject to cross-border inspections by customs authorities while customs policies vary widely from country to country. You must meet any additional charges for customs clearance and we recommend that you contact your local customs office for further information.

RETURNS FAQS

How can I return an item?

If for any reason you need to return an item you will need to contact our customer service department to obtain a returns authorisation number. This can be done by ringing 07985319479 (Mon – Sat 10am – 6pm GMT) or by emailing darkroadperformance@outlook.com. Once you have the returns authorisation number you will need to download and fill in the returns form to send back with your item.

Why do I need a Returns Authorisation Number and form to return my goods?

We require you to obtain a returns number and then fill out the returns form so the team will be able to quickly locate your account and process your return as soon as possible for you.

Where should I return the goods to?

Please return any items in the original packaging (unless faulty)

How long will a refund take?

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.

PROMOTIONS FAQS

My promotion code isn't working?

First please check the dates of the promotion code to ensure that it is valid. If it is within the dates and it's still not working, please call a member of our sales team or email darkroadperformance@outlook.com and we'll look to resolve this for you.

Unable to find satisfactory answers ? Contact Support

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